FAQ

Is there a parking lot?

We have parking lots for 2cars at Nino-machi. At Tono-machi, we have one which is located in 30 seconds by walk from us.

WHAT HAPPENS IF IT RAINS?

We conduct all of our tours rain or shine. In the case of rain, we can provide you rain suits. Tour fee will not be refunded in the case of cancellation requested by customers due to rain on the day. If we decide to cancel a tour due to the adverse weather conditions, we will inform you prior to the tour.

WHAT IS THE CANCELLATION POLICY?

Please see the link for the detail: Cancellation policy

WHAT SHOULD I WEAR?

Please wear comfortable clothes suitable for bicycle riding. Sneakers, shorts or pants are appropriate. Also, we recommend a hat and sunglasses during summer, and a hat, gloves, windbreaker, and layered clothing in colder weather. Additionally, please bring rain gear in the case of a sudden downpour during a tour. Please see this page for details.