Hida Satoyama Cycling FAQ

Q. How do we get to Hida Satoyama Cycling?

A. Please go to our Access page for details.
If you catch a train from Takayama, please refer to the following time table.
JR Train Timetable

Q. Can we participate in the tour with children?

A. Yes, children’s sized bicycles are available, as are child seats that can accommodate children up to 22kgs. However, the availability of children’s sized bicycles and child seats are limited, so please reserve early.

Q. What is the parking situation?

A. Parking is available at the Hida City Office and free parking behind the JR Hida-furukawa station.

Q. How do we make reservations for the tour?

A. You can make a reservation via this website or call us on +81-577-73-5715. Or you can ask any help with reservations at our Takayama Tour Desk on the 1st floor of Takayama Station (opening hour: 9:00-18:00).

Q. What happens if it rains?

A. We conduct all of our tours rain or shine. In the case of rain, we can provide you rain suits. Tour fee will not be refunded in the case of cancellation requested by customers due to rain on the day. If we decide to cancel a tour due to the adverse weather conditions, we will inform you prior to the tour.

Q. Can I join a tour late or leave it early?

A. It is very difficult to join a tour after it has begun for a group tour since there will be other participants. Please make sure that you come to the meeting point by the start time. Except for emergency, we kindly ask our guests to follow the schedule of tour and stay til the end.

Q. What is the cancellation policy?

A. A cancellation fee will be applied if you cancel a tour 72 hours prior to the tour date. Please see the link for the detail: Cancellation policy

Q. How physically fit do I have to be in order to participate in a tour?

A. Our tours are casual rides through the Japanese countryside. Our Standard and Half courses are relatively flat and either course is appropriate for beginners.

Q. What should I wear?

A. Please wear comfortable clothes suitable for bicycle riding. Sneakers, shorts or pants are appropriate. Also, we recommend a hat and sunglasses during summer, and a hat, gloves, windbreaker, and layered clothing in colder weather.
Additionally, please bring rain gear in the case of a sudden downpour during a tour.

Q. What should I do with my personal belongings?

A. We will keep your gear in the reception area while you participate in a tour. However, please note that we are not responsible for any damage or losses. Therefore, please take your valuables with you on a tour.

Q. Can I join a tour even if I am the only guest?

A. Unfortunately, the minimum number of participants is 2 people. If the tour is already booked by other participants, single booking is accepted. However, you can book alone for a private tour.

Q. What is the restroom situation?

A. Unfortunately, we don’t have a restroom at the main tour starting point. However, there are western style restrooms available along the different courses. We recommend that you use the restroom before you arrive.

Q. How can we pay?

A. You can pay online through your booking process with credit card. Please contact us if you have any difficulty to go through your payment. We can accept VISA or MASTER Card.

Q. We can not proceed a payment.

.A.  Please check the card you are using for payment is VISA or MasterCard.