Q. How do we get to the meeting point?
A. Please go to our Access page for details.
If you catch a train from Takayama, please refer the time table as follows.
Q. Can we participate in the tour with children?
A. Yes, you can. Please enjoy the tour with your family.
Q. What is the parking situation?
A. There is a parking in the Hida City Office and a free parking behind the JR Hida Furukawa station.
Q. How do we make reservations for the tour?
A. you can reserve through this website, through our reservation form or call us at +81-577-73-5715. Or you can ask any help with reservations at our Takayama Tour Desk on the 1st floor of Takayama Station (opening hour: 9:00-18:00).
Q. What happens if it rains?
A. We conduct all of our tours rain or shine. In the case of rain, we can provide you rain suits. Tour fee will not be refunded in the case of cancellation requested by customers due to rain on the day. If we decide to cancel a tour due to the adverse weather conditions, we will inform you prior to the tour.
Q. Can I join a tour late or leave it early?
A. It is very difficult to join a tour after it has begun for a group tour since there will be other participants. Please make sure that you come to the meeting point by the start time. Except for emergency, we kindly ask our guests to follow the schedule of tour and stay til the end.
Q. What is the cancellation policy?
A. If you, unfortunately, cancel the tour, you will not be charged a cancellation fee up to 2 days before the tour date. Please see the link for the detail: Cancellation policy
Q. What should I wear?
A. Please wear comfortable clothes appropriate for walking. Sneaker, having waterproof (especially in winter) is appropriate. Also, we recommend hat, gloves, windbreakers, and layered clothing in colder weather.
Also, please bring an umbrella in case of sudden rain during the tour.
Q. What do I do with my personal belongings?
A. We will keep your personal belongings in the reception area while you go on the tour. However, please note that we are not responsible for any damage or losses. Therefore, please bring your valuables with you on the tour.
Q. Can I join the tour even if I am the only one guest?
A. Unfortunately, the minimum number of participants is 2 people. If the tour is already booked by other participants, single booking is accepted. However, you can book alone for a private tour.
Q. What is the restroom situation?
A. Unfortunately, we don’t have a restroom at the starting point of the tour. However, there are restrooms (western style) along the course.(Depending on the tour, there are no restroom on the way) We recommend that you use the restroom before you arrive.
Q. How can we pay?
A. You can pay online through your booking process with credit card. Please contact us if you have any difficulty to go through your payment. *We can accept VISA or MasterCard only.
Q. We can not proceed a payment.
.A. Please check the card you are using for payment is VISA or MasterCard.